eParticipation

Labour Market Regulatory Authority (LMRA) is keen to be ever evolving, and as such we are eager to receive opinions and feedback on the quality of services provided.

Our Commitment Towards You

You deserve to be treated with respect, attention and a smiling face.
You will be communicated through a cooperative team that is empowered with knowledge, understands your needs, and is able to address your inquiries.
Your inquiries will be responded to on a timely basis with no delays.
You will be provided with accurate information and proper service procedures.
We will be available at the times and through channels and locations that suit you as much as possible.
We welcome your opinions and suggestions to develop and enhance our services with your help.

What We Expect when you Communicate with Us

To acknowledge the efforts made by our employees in serving you by treating them with respect.
To follow and abide by public morals and laws.
To avoid giving any inappropriate, offensive or privacy violating comments.
To avoid giving any comments that would compromise security.
To avoid sharing any information or remarks that violate intellectual property rights of others or disclosing their confidential information.

Supervision Policy

Labour Market Regulatory Authority is open for any comments and remarks through its dedicated channels. Such input will be considered as an important reference during the discussion of the developing and enhancing process of our services.

LMRA has the absolute right to prevent posting of any comment that would:

Form a security threat.
Include inappropriate language.
Violate the privacy of or offend others.
Be in violation of local laws.
Be inappropriate, obscene or libelous.
Include unwanted or promotional messages.
Be interpreted as discriminating or harmful to any part of the society in terms of race, color, nationality, religion or status, etc.;
Include group or political discussions; or
Infringe intellectual property rights.

Our Feedback Channels

Electronic Support System

Electronic Support System (eSupport) allows the employers, authorized persons, and the expatriates to submit and follow-up with all inquiries that were submitted.

Social Media Channels

LMRA is active on 4 different social media platforms to connect with our clients and stakeholders on a daily basis to receive their ideas and suggestions to improve e-Services.

The means and tools used to activate the e-participation policy on the Ministry's website:

Tawasul System and App

Connect with us through the National Suggestions and Complaints System (Tawasul) for any inquiry, suggestion, idea, or complaint which are all investigated and analyzed ideas.

Contact Us

We are always at your service! Please feel free to contact us:

Call Centre: +973 17506055
Expatriate Services: +973 17103103

For more information about clients feed back, kindly visit the following link: Feedback.

Last Update: 20-03-2024.